Why does it show my bank account details when trying to do the verification with OneID®?

During a OneID® verification, individuals are required to confirm their identity or age using either their phone number, bank account, or both. When verifying via bank, users select their personal bank, then scan a QR code (if on a desktop, tablet, or iPad), which redirects them to their bank’s app. They log in as usual using biometrics or a PIN and continue the process.

OneID® does not access, view, or store any personal information from within the banking app. We simply act as a secure bridge between the website and the service provider (bank or mobile network operator). The business or website will only receive the specific data that the user consents to share. The only piece of personal information we retain is your phone number, which serves as a secure identifier to help recognise you across services.

Every bank displays data in their app differently during verification which we don’t have control of. This does not mean that your data is compromised. With OneID®, the individual has complete control on their  data and whether they want to consent to their data being shared or not. 

If you're unfamiliar with OneID®, we are a digital identity provider, certified by the UK Government’s Department for Science, Innovation and Technology under the Digital Identity and Attributes Trust Framework that helps users log in securely to various online services.

Please do reach out to our support team at askus@oneid.uk if you have any concerns or specific queries.