Business
Access guides and FAQs to help businesses implement OneID® services, ensure compliance, and enhance user trust.
- What are multi-provider journeys in OneID®?
- How does the fallback verification method work in a OneID® journey?
- What happens if both the primary and fallback verification methods fail in a multi-provider journey?
- Can I configure any verification method as the primary or fallback?
- How does the fallback verification method work in a OneID® journey with Wallets?
Getting started
- Configure your OneID® service entitlement
- Does Mobile Network Operator(MNO) KYC meet GPG 45 standards?
- Has OneID® been approved by any regulators or other organisations?
- What operating systems does OneID® work on?
- What security measures are in place to protect sensitive personal data during transmission and storage?
- What is your policy on data retention and destruction?
- Is OneID® solution certified against ISO27001, Cyber Essentials, NIST or equivalent standards?
- Can we test or trial OneID® before making any purchase decisions?
- Do you offer options to integrate with client systems? i.e. APIs, webhooks, bespoke modular integrations?
- Is OneID® independently audited for accuracy and security?
- What happens if I use less than my minimum committed volume in a month?
Bank Verification
Age Verification
- How fast can OneID MNO based solution be integrated into existing processes?
- Is MNO age verification using OneID available globally?
- How does the fallback verification method work in a OneID® journey for Shopify?
- Does OneID age verification comply with the data protection regulations?
- What platforms is OneID® available on?
- What is the success rate of OneID age verification compared to other methods?
- How does the OneID MNO based verification process work from the customer’s perspective?
- Which mobile operators are covered for verification using MNO data?
- How quickly can the age verification results be obtained?
- How accurate is the MNO verified data?
- What types of customer information can be verified using MNO data?
- How can MNO data help prevent fraud and identity theft?
- Do you provide the age of the customer?
- Do you verify the age of people under 18?
- Is OneID age verification considered "Highly Effective" by Ofcom?
- How do I install the OneID® plugin for my store in Shopify?
Document verification
- Do ID Document checks include a liveness check?
- Where is the verified information on a user held for OneIDs document scanning solution?
- Can the user edit the data extracted from documents?
- What do you do if you see a positive match for fraud on a client?
- Where do we get the fraud check data from?
- What are the list of countries and identity documents accepted by ID Scan?
- How are user accounts and access credentials managed?
- Are the individual's address checked for validity, or verified to confirm that the candidate is registered at the specific address?
- What does a "Completed - Flagged" in the report mean for a business?
- Which documents are accepted for right to work?
- Do you check share code for non-UK citizens?
- What does the fraud data check include?