Business
Access guides and FAQs to help businesses implement OneID® services, ensure compliance, and enhance user trust.
- What are multi-provider journeys in OneID®?
- How does the fallback verification method work in a OneID® journey?
- What happens if both the primary and fallback verification methods fail in a multi-provider journey?
- Can I configure any verification method as the primary or fallback?
- How does the fallback verification method work in a OneID® journey with Wallets?
Bank Verification
Getting started
- Configure your OneID® service entitlement
- Does Mobile Network Operator(MNO) KYC meet GPG 45 standards?
- Has OneID® been approved by any regulators or other organisations?
- What operating systems does OneID® work on?
- What security measures are in place to protect sensitive personal data during transmission and storage?
- What is your policy on data retention and destruction?
- Is OneID® solution certified against ISO27001, Cyber Essentials, NIST or equivalent standards?
- Can we test or trial OneID® before making any purchase decisions?
- Do you offer options to integrate with client systems? i.e. APIs, webhooks, bespoke modular integrations?
- Is OneID® independently audited for accuracy and security?
- What happens if I use less than my minimum committed volume in a month?
Document verification
- Do ID Document checks include a liveness check?
- Where is the verified information on a user held for OneIDs document scanning solution?
- Can the user edit the data extracted from documents?
- What do you do if you see a positive match for fraud on a client?
- Where do we get the fraud check data from?
- What are the list of countries and identity documents accepted by ID Scan?
- How are user accounts and access credentials managed?
- Are the individual's address checked for validity, or verified to confirm that the candidate is registered at the specific address?
- What does a "Completed - Flagged" in the report mean for a business?
- Which documents are accepted for right to work?
- Do you check share code for non-UK citizens?
- What does the fraud data check include?