Business

Access guides and FAQs to help businesses implement OneID® services, ensure compliance, and enhance user trust.

Bank Verification

• What banks do OneID® support?
• How do we use the fraud check data from Synectics?
• Where does OneID get the fraud check data from?
• What is the process to be followed for a positive fraud match report?
• What is included in the fraud data check from OneID?
• Can I add additional data fields to my product?

Getting started

• Configure your OneID® service entitlement
• Has OneID® been approved by any regulators or other organisations?
• What operating systems does OneID® work on?
• What security measures are in place to protect sensitive personal data during transmission and storage?
• What is your policy on data retention and destruction?
• Is OneID® solution certified against ISO27001, Cyber Essentials, NIST or equivalent standards?
• Can we test or trial OneID® before making any purchase decisions?
• Do you offer options to integrate with client systems? i.e. APIs, webhooks, bespoke modular integrations?
• Is OneID® independently audited for accuracy and security?
• What happens if I use less than my minimum committed volume in a month?

Document verification

• Do ID Document checks include a liveness check?
• Where is the verified information on a user held for OneIDs document scanning solution?
• Can the user edit the data extracted from documents?
• What do you do if you see a positive match for fraud on a client?
• Where do we get the fraud check data from?
• What are the list of countries and identity documents accepted by ID Scan?
• How are user accounts and access credentials managed?
• Are the individual's address checked for validity, or verified to confirm that the candidate is registered at the specific address?
• What does a "Completed - Flagged" in the report mean for a business?
• Which documents are accepted for right to work?
• Do you check share code for non-UK citizens?
• What does the fraud data check include?