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Help Centre

Business

Business

Access guides and FAQs to help businesses implement OneID® services, ensure compliance, and enhance user trust.

Getting started

Configure your OneID® service entitlement

Has OneID® been approved by any regulators or other organisations?

What operating systems does OneID® work on?

What security measures are in place to protect sensitive personal data during transmission and storage?

What is your policy on data retention and destruction?

Is OneID® solution certified against ISO27001, Cyber Essentials, NIST or equivalent standards?

Can we test or trial OneID® before making any purchase decisions?

Do you offer options to integrate with client systems? i.e. APIs, webhooks, bespoke modular integrations?

Is OneID® independently audited for accuracy and security?

What happens if I use less than my minimum committed volume in a month?

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Bank verification

What banks do OneID® support?

Can I add additional data fields to my product?

Document verification

Do ID Document checks include a liveness check?

What are the list of countries and identity documents accepted by ID Scan?

How are user accounts and access credentials managed?

Are the individual's address checked for validity, or verified to confirm that the candidate is registered at the specific address?

What does a "Completed - Flagged" in the report mean for a business?

Which documents are accepted for right to work?

Do you check share code for non-UK citizens?

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Age Verification - eCommerce

What platforms is OneID® available on?

Do you provide the age of the customer?

Do you verify the age of people under 18?

Is OneID® considered "Highly Effective" by Ofcom?

How do I install the OneID® plugin for my store in Shopify?

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