Customer Experience

Verification your customers will actually complete.

Right now, your customers are being asked to scan their face, upload a passport photo, or hand over a credit card number just to prove their identity or age. Some of them do it. A significant number walk away.

OneID matches each customer to the right verification method for your platform, audience, and compliance requirement. The result is 80–90% completion rates, verification in seconds, and an evidence trail that satisfies your regulator.

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Your verification process is costing you customers.

Identity and age verification processes built around document uploads and face scans produce completion rates of 50–60%. That means up to half of the people you are trying to onboard leave before they finish.

Each abandoned verification is a customer you paid to acquire and then lost at the last step. The cost is not just the lost conversion. It is the acquisition spend, the brand impression, and the likelihood that person tries again. Most do not come back.

The industry treats this as an acceptable trade-off between compliance and conversion. It does not have to be.

Three steps. Seconds, not minutes.

OneID routes each customer to the most appropriate verification method based on who they are, what device they are using, and what your compliance requirements demand.

01

Match

The customer is presented with a verification method matched to your platform and audience. This could be a bank login, a document scan, a mobile number check, a facial age estimation, or a digital wallet credential.

02

Verify

OneID verifies the required attributes — name, address, date of birth, age threshold, or other claims — using data from the matched source. Where enhanced requirements apply, additional data sources are layered in automatically.

03

Outcome

A clear, defensible outcome is returned. A regulatory-grade result with match confidence, claims, and an audit trail. No identity documents stored. No sensitive personal data retained.

3 seconds
Bank-verified identity
< 12 seconds
Enhanced KYC

What makes OneID different

Other providers force you to choose. Compliance or conversion. Speed or security. Control or complexity. OneID was built so you never have to pick a side.

Compliance that converts

  • Regulatory-grade verification in seconds, not steps
  • 80–90% onboarding completion rates
  • Audit-ready evidence trails from every check
  • High assurance without a friction trade-off

Speed without compromise

  • Multiple verification methods matched to your audience
  • Trusted data sources including banks, mobile operators, and government departments
  • Stronger fraud prevention than static document checks
  • Fast onboarding with full assurance

Scale without headcount

  • Configurable KYC match counts across independent data sources
  • Explainable, consistent outcomes on every check
  • Exception handling that resolves more users earlier
  • Automated confidence, not manual triage

One integration, built to compound

  • Single API across identity, age, and agentic verification
  • Five of Ofcom’s seven highly effective age assurance methods
  • Reusable credentials — returning customers verified in a tap
  • Every interaction gets faster than the last

Stop losing customers at verification.

See how OneID pricing works for high-conversion verification.

Live in under an hour.

A single API integration connects your platform to every verification method OneID offers. Identity verification, age verification, and agentic verification all run through the same integration. No separate builds. No separate vendors.

Documentation is written for engineers, not procurement teams.

View API documentation

Match the method to the customer.

Not every customer should go through the same verification process. A 25-year-old with online banking should not be asked to photograph their passport. A 65-year-old without a smartphone should not be asked for a face scan.

OneID offers multiple methods through a single integration: bank-verified identity, document authentication, mobile number age checks, facial age estimation (on-device, no biometric data stored), liveness detection, digital wallet credentials with passkey-secured reusable identity, and international eIDs.

37
Authoritative data sources
29
Connected UK banks
52M
UK adults covered

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