Helping Fix the Digital Divide for Good – with Good Things Foundation

In 2024, The Good Things Foundation’s Digital Nation UK report revealed that 8.5 million people in the UK still lack basic digital skills. This digital exclusion isn’t just inconvenient — it comes at a cost:

• Difficulty accessing NHS services and using the NHS App
• Food bills are up to 50% higher when online groceries aren’t an option
• Banking takes 1.5 hours longer without internet access
• Businesses are slowed down by a widening digital skills gap

And at a time when fraud and computer misuse have risen by 50%, the internet can be a risky place for those without the skills to navigate it safely.

A safer internet starts with stronger digital skills

At OneID®, our mission is to help make the internet a safer place for everyone. That includes supporting the communities around us. Over the past year (2024–2025), we proudly partnered with Good Things Foundation (GTF), the UK’s leading digital inclusion charity, as our Charity of the Year.

Together, we set out to help #FixTheDigitalDivide — empowering individuals with the skills and confidence to participate fully in the digital world.

Here’s how the OneID® team got involved with the Good Things Foundation:

Volunteering at Digital Inclusion Hubs

Our team offered hands-on support at local hubs, helping people build digital confidence through one-to-one sessions. From setting up email accounts to learning how to make video calls, we saw firsthand how access and support can change lives.

Fundraising Through Sweet Support

We rolled up our sleeves — and rolled out the icing — with a charity bake sale at our Work.Life co-working space. Cakes, cookies, and community spirit combined to raise funds for GTF’s digital inclusion programmes.

Championing #GetOnlineWeek 2024

In October, we supported GTF’s annual #GetOnlineWeek campaign with social media engagement, fundraising, and volunteering. Our team created and shared videos and posts, helping amplify the message that everyone deserves access to the digital world.

GTF has helped over one million people gain digital skills through their Digital Inclusion Hubs, data banks, device banks, and the Learn My Way platform.

And it’s working. According to the Digital Nation UK report:

• 76% of people feel happier thanks to improved digital skills
• 68% are better able to manage their health online
• People save an average of £900 per year

This is why the work matters—and why we were proud to play a small part in closing the digital divide. 

About OneID®

OneID® is the only UK Identity Service that uses bank-verified data to create absolute certainty between a business and its customers in a fast, simple, secure and truly digital way.

Along with bank-verified data, we also offer businesses the flexibility to choose from trusted data sources, like mobile network operators, government identity documents, and our own digital identity wallet—depending on the business and compliance needs they have to meet.

OneID®’s real-time verification solutions balance digital ease with the strongest counter-fraud measures. It seamlessly blends into the digital habits of today’s customers, enabling businesses to verify 98% of UK adults with minimal friction and maximum confidence.

In addition to identity verification, OneID® simplifies age verification, Direct Debit setup and customer and employee onboarding. By streamlining these processes, OneID® partners with businesses to implement key regulations like the Online Safety Act, reduce operational costs, improve customer engagement, and drive growth.

OneID® is certified under the UK government's Digital Identity and Attributes Trust Framework (DIATF), FCA-regulated, and a B Corp business committed to making the digital world safer. Headquartered in the UK, we’ve brought together experts in Digital Identity, Payments, Banking, Technology, and Government to help businesses build trust and security at scale.