Meeting consumer expectations in 2021 - Key takeaways

• Marketplace transformation. Today’s marketplace is mobile. From high-street to handset – how can your business adapt and succeed where so many have failed?
• Consumer frustration. A smooth and simple online consumer journey is essential but increasing frustration and consumer abandonment rates mean many brands are losing business - how can digital identity help remove this friction?
• Fraud threats. The bad guys are adapting too and will be targeting your business - what can you do to keep fraudsters at bay?