Adobe and OneID® Redefine Business Bank Account Servicing

Adobe and OneID® have partnered to deliver an innovative solution for servicing business banking accounts. By combining Adobe’s trusted eSignature capabilities with OneID's bank-verified identity technology, this collaboration provides banks with a seamless, secure, and efficient way to modernise critical processes like updating signatories.

Existing banking workflows need simplification  

Business banking account servicing processes have been slow and manual for years, creating friction for banks and customers. Tasks like updating account signatories require multiple steps—scanning identity documents and utility bills, submitting forms, and taking verification calls—often leading to delays and vulnerabilities.

What are the common challenges in Business Bank Account Servicing?

1. Lengthy and Manual Workflows: Time-intensive steps often slow down account servicing processes, creating frustration for business customers and operational inefficiencies for banks.
2. Fraud Risks: Unsecured workflows leave room for fraudsters to impersonate authorised users, potentially leading to unauthorised account changes.
3. Limited Accessibility for Decision-Makers: Key business decision-makers often lack access to digital banking channels, making validating and approving account updates harder.

A solution that prioritises security and efficiency 

Adobe Acrobat Sign and OneID streamline these processes by digitising workflows and embedding robust identity verification directly into eSignatures. This solution empowers banks to deliver exceptional customer experiences while safeguarding sensitive transactions.

How does the Adobe and OneID® Business Bank Account Servicing Solution Work?

1. Submission Made Easy: Business customers initiate account updates via a web form, providing relevant details.
2. Verified Approvals: Existing signatories receive an approval request through Adobe Acrobat Sign. Using OneID®, they verify their identity and electronically sign the mandate. The new signatory completes the same streamlined process.
3. Secure Documentation: Verified identity details and signed documents are stored securely in Adobe Document Cloud, providing an audit trail for compliance and peace of mind.
4. Effortless Authorisation: Banks can validate identity details embedded in the digital signature against their records before implementing the requested changes. 

Three reasons why businesses should use Adobe's solution with OneID® for banking processes: 

1. Save Time: Reduce lengthy manual processes, allowing decision-makers to complete approvals in minutes.
2. Enhanced Security: Protect against fraud with bank-verified identity details embedded directly into eSignatures.
3. Streamlined Operations: Enable teams to focus on strategic goals rather than administrative tasks.

Three immediate benefits the solution will deliver for banks: 

1. Boost Efficiency: Automate processes to free up resources and reduce operational delays.
2. Mitigate Fraud Risks: A verified audit trail strengthens compliance and defends against disputes.
3. Improve Customer Satisfaction: Deliver fast, frictionless account servicing that meets the expectations of modern businesses.

Setting a new standard for business banking

This partnership underscores Adobe’s and OneID®’s commitment to redefining digital experiences for banks and businesses. By integrating secure, efficient, and customer-focused solutions, they’re helping banks set a new benchmark for account servicing in the digital age.

How can this integration benefit your business?

Visit our dedicated solution page to learn how your business stands to gain.

About Adobe  

Adobe is changing the world through digital experiences. For more information, please also visit Adobe Acrobat Sign.

About OneID®

OneID is the only provider of truly digital, real-time identity services that create absolute certainty between a business and a customer, in the fastest, cheapest and safest way. Our digital ID services use the most advanced counter-fraud measures to help protect banks, businesses and consumers from online identity fraud.

By streamlining existing ID processes, including payments, direct debits, onboarding and more, we help businesses reduce operational costs, increase sales and improve customer engagement.   

As the only UK Identity Service with access to bank-verified data, approximately 50m UK adults are already set up to use OneID®, for real-time verification. OneID® is government certified, regulated by the FCA and is a BCorp business.